About Us

Executive Summary

Total IT Support is a consulting-oriented company, intending to fill in the market need for a professional, customer-focused computer company. The company emphasizes service and support to differentiate itself from more price-oriented computer companies. We are on the brink of penetrating a lucrative market in a rapidly growing industry. The current trend towards an increase in the number of entrepreneurs and competition amongst existing companies presents an opportunity for Total IT Support to penetrate this market.

We realize that, for us to prosper, we need to be flexible and responsive, to delight clients by providing them with what they want, when they want it, and before the competition can offer it. The company intends to achieve this through a solutions approach that is customer-centric, and in which the customer’s business objectives enjoy top priority.

Successfully Project

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Year of experience

The Only IT Solution You Can Trust

Total IT Support is an innovation driven IT support service company led by young and able Gambians whose motives are to render an efficient, satisfactory & user friendly solutions .At our IT company, our seasoned professionals bring a wealth of knowledge and expertise to every project. With specialized skills in software development, network administration, CCTV , and more, our team navigates complex technical challenges with ease. Years of hands-on experience and a dedication to ongoing training ensure that we stay ahead in this ever-evolving industry. Clients can trust our collective experience to deliver reliable, high-quality IT solutions that not only meet but exceed their unique needs and expectations

Experience Staffs

Our IT company boasts a team of experienced professionals who bring a wealth of knowledge and expertise to every project they undertake. Our staff members are highly skilled in a variety of areas, including software development, network administration, cybersecurity, and more. With years of hands-on experience in the field, they are adept at navigating complex technical challenges and finding innovative solutions.

History Emphasis

As an IT company, understanding the past is crucial for shaping our future. Incorporating a history emphasis into our company culture offers unique benefits:

Economic Outcomes

Incorporating an emphasis on economic outcomes into our company strategy is vital for ensuring long-term success and growth. resources effectively and mitigate risks.

Objective Summary

Our business strategy will revolve around the need to provide quality products and services to our various target customers. This shall be undertaken through the establishment of a professional team and the provision of quality, custom-designed services, catering to the client’s particular needs.

We intend to attain the following objectives:

1. Develop a follow-up strategy to gauge performance with all our clients.
2. To continuously formalize and measure cross-functional working communication so as to ensure that the various departments work harmoniously towards attainment of company objectives.
3. To instill a culture of continuous improvement in beating standards of customer satisfaction and efficiency.
4. We are fully committed to supporting growth and development in the economy.

Key To Our Success

The keys to the projects’ success will undoubtedly be effective market segmentation through identification of several niche markets and implementation strategies. The key success factors will include the following:

1. Excellence in fulfilling the promise: completely confidential, reliable, trustworthy expertise, and service(s) through the provision of an uncompromising service. This dictates that we have the latest technology, hardware, software, and well-trained personnel so as to deliver this promise.
2. Timeous response to clients’ orders: we cannot afford to delay our clients for whatever reason, as this will have a negative bearing on our image, reputation, and future business. We need to be continually communicating with the client, ensuring we provide needs-based solutions.
3. Skill and depth of knowledge: Considering the nature of our services and their relative infancy on the market, the skill and depth of knowledge of our personnel is of utmost importance in determining the provision of the service(s) to the end-users.
4. Clear product and marketing positioning: Not wanting to be associated with the numerous vendors on the market, we intend to aggressively market our business and the services we provide in order to be at the top of our clients’ minds.
5. Leveraging from a large pool of expertise: The Company’s various alliances with technological and training partners shall prove invaluable. The skills and intellectual capacity these partners will have in the fields of product support, design and system integration, implementation and execution, lifecycle support and understanding, training, and in the application of new technology are intangible benefits to Total IT Support.

Mission

Total IT Support is committed to the fair and ethical treatment of employees and stakeholders. This shall be undertaken through implementation of the following company values:

• We intend to be a responsible corporate citizen, fulfilling our obligations as an integral member of society. Our business decisions will give appropriate weight and consideration to social and environmental impacts.
• We intend to provide products and services of uncompromising quality.
• We intend to seek mutually beneficial and enduring relationships in all the commitments that we make, ensuring that they are straightforward and honest. Our communication will be open and accurate, both internally and externally.
• We will intend to uphold all the above company values, promoting our employees to do likewise.
Through implementation of the company values, we believe that we will be able to attain our goals and objectives for the benefit of all concerned, in particular, the communities in which we will operate.

Total IT Support is built on the assumption that the management of information technology for business is like legal advice or accounting, in that it is not inherently a do-it-yourself prospect, and requires outside expertise to install and implement it. Smart business people need to find quality vendors of reliable hardware, software, service, and support. They need to use these quality vendors as they use their other professional service suppliers: as trusted allies.

Total IT Support intends to be such a solution provider. We will serve our clients as trusted allies, providing them with the loyalty of a business partner and the economics of an outside vendor. We want to make sure that our clients have what they need to run their businesses as well as possible, with maximum efficiency and reliability. Many of our information applications will be mission critical, so we will give our clients the assurance that we will be there when they need us. The above is well summarized in our mission statement which is as follows:

The company is dedicated to leveraging emerging technologies to provide the highest level of quality products and services, customer service, and security.

Vission

Total IT Support envisions a future where technology empowers businesses to thrive in an ever-evolving digital landscape. We aspire to be recognized as the premier provider of innovative IT solutions, driven by a steadfast commitment to integrity, excellence, and social responsibility.

Through our dedication to fair and ethical practices, we aim to foster a culture of trust and collaboration among our employees, stakeholders, and the communities we serve. Our vision is to continuously exceed expectations by delivering unparalleled products and services that enhance productivity, efficiency, and security for our clients.

As a responsible corporate citizen, Total IT Support seeks to lead by example, prioritizing social and environmental sustainability in all aspects of our operations. By upholding our core values of integrity, quality, transparency, and accountability, we strive to build enduring relationships and create positive impacts for all stakeholders.

In pursuit of our vision, Total IT Support remains committed to leveraging emerging technologies and cultivating a culture of innovation to address the evolving needs of our clients and drive positive change in the world. Together, we envision a future where technology serves as a catalyst for positive transformation, empowering businesses and communities to achieve their full potential.

Why Choose US

Now that you have a better understanding of the various IT services available, you may wonder if any of them are right for your enterprise or office. There’s no exact answer because every organization has its own unique needs, and naturally we aim to deal with all.
However, not all companies have the same resources as larger businesses, and IT Services is essential to remain competitive, your office can’t be left behind so kindly go through or get in touch with US.